Support

Write to us and we'll get back to you. We aim to reply within two business days.

If it's about a specific job, send us the ticket code —something like TR-003932— and which device you saw it on. That makes it much faster to find.

Common questions

I can't sign in

Accounts are created by the organization that runs the system; there is no public sign-up. If you never received your details, ask whoever administers Calibre where you work.

If you forgot your password, use Forgot my password on the sign-in screen and you'll get an email with a link to set a new one.

My account is locked

After several failed attempts the account locks itself for a while. It's temporary and it clears on its own. If you need in sooner, an administrator can reset your password.

Notifications aren't arriving

Check that the app has permission to send notifications in your phone's settings. If the permission was denied the first time, it has to be enabled there: the app won't ask again on its own.

Fingerprint or face sign-in isn't working

Biometric sign-in becomes available after you've signed in once with your password. If the device has no biometrics set up, the device passcode works instead. If you changed that passcode or enrolled a new fingerprint, the app asks for your password again as a precaution.

I want my data deleted

Write to soporte@usecalibre.app from your account's address. Keep in mind that the jobs you recorded belong to the organization that operates the system, so that decision rests with them. There's a fuller explanation under Privacy.